Shipping policy

Here is a comprehensive Shipping Policy template tailored for Royal Essence. It covers domestic shipping within Pakistan, delivery timelines, standard courier handles, and order verification practices common to local e-commerce.

You can copy and paste this directly into your editor:

Shipping Policy - Royal Essence

At Royal Essence, we are dedicated to delivering your orders quickly, safely, and efficiently across Pakistan. Please read our shipping policy below to understand how your orders are processed and delivered.

1. Order Processing & Verification

  • Verification Call/WhatsApp: For all Cash on Delivery (COD) orders, our customer support team may call or message you on WhatsApp to confirm the order details. Orders will only be dispatched after successful verification.

  • Processing Time: Once verified, orders are processed and handed over to our courier partners within 1 to 2 business days.

  • We do not ship orders on Sundays or national holidays.

2. Delivery Timelines

We deliver nationwide across Pakistan. Estimated delivery times vary by location:

  • Major Cities (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad): 2 to 4 business days.

  • Other Cities & Remote Areas: 3 to 6 business days.

Note: Delays may occasionally occur due to extreme weather conditions, political strikes, public holidays, or unforeseen courier disruptions.

3. Shipping Charges

  • Standard Shipping Fee: We charge a flat shipping fee of Rs. [Insert Amount, e.g., 200 or 250] on all orders below a certain value.

  • Free Shipping: We offer Free Delivery on all orders above Rs. [Insert Amount, e.g., 3000].

4. Courier Partners & Tracking

We partner with Pakistan's leading logistics providers (including TCS, Leopard Couriers, M&P, and Call Courier) to ensure safe handling.

  • Once your order is dispatched, you will receive a tracking number via SMS or Email.

  • You can use this tracking number on the respective courier's website to monitor your shipment in real-time.

5. Delivery Attempts & Unclaimed Packages

  • Our courier partner will attempt to deliver the package up to 2 or 3 times at your specified address.

  • Please ensure your provided mobile number is active and reachable.

  • If a package is returned to us because the customer was unavailable or refused delivery without a valid reason, Royal Essence reserves the right to suspend the Cash on Delivery privilege for that account for future purchases.

Contact Our Delivery Support

If your order is delayed or you need to make urgent changes to your shipping address (before dispatch), please contact us immediately:

  • WhatsApp / Phone: [Insert WhatsApp Support Number]

  • Email: [Insert Support Email Address]